This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective.. Over the last 4 months, my husband and I have managed to leverage underutilized cars in our driveway and the Turo platform to get a free Tesla Model S for our day-to-day driving. Read Unboxing the PC Optimum Insiders subscription, Read Travel deals to take advantage of now, and save for later—when it’s safe. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. In the next email, I received a $1,466.35 bill. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? I believe they think I will give up and pay out of frustration, not because they will detail why I am being charged what I am being charged. Read Buy now, pay later: Are installment plans a budget win or finance fail? So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Please, MoneySense is fully owned by Ratehub Inc. but remains editorially independent. My car was impounded for 30 days TWICE! Hosts who rate guests with 1, 2, or 3 stars will prevent that guest from booking with them again. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. Contact Turo customer service. Get answers to your questions . Read Can you still travel during the pandemic? It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. Once accepted, a pick up location will be picked if it isn’t already determined. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. Save with Turo. All forums . Preview. Family members and their neighbors loved the car ! If I return to Co Springs, I will rent from Jose again. Turo appraises the damages and sends me $93! Review: The reviews of this site are all over the map, ranging from people who love it to those who have had bad experiences. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. Turo has a … For more information, please read, How do I get a dealer to honour a car warranty? But the interior of the rubicon was not sanitize nor was it clean . I wish there were another competitor so I could take my business elsewhere. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). The sharing economy applies to just about everything these days, so it’s only natural that a major service came to car rentals. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. TURO and this particular host are very dishonest, disorganized and painful to work with. They responded quickly. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. I rented a car from Turo. Guests choose from a unique selection of nearby cars, while Hosts earn extra money to offset the costs of car ownership. 26 ‘Turo.com’ Reviews. Turo has seen rapid growth in the last few years. Roadside assistance is something you never think about—until you... MoneySense is a digital magazine and financial media website. s. Ultimately, Turo never called back because customer service cannot deal with this sort of thing and the request must be ‘escalade’ and it is not in Turo’s policy to charge guests for the days the car is impounded. Which I did take it to a place to get cleaned just to have reinsurance for my family s safety during Covid . Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. This is an extremely frustrating and stressful process and I’m worried about my health as this triggers my anxiety! I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I’ve had with getting this language to read for myself) as an explanation in any way. Wonderful host! Barry Choi  on February 14, 2017. Patrick the host checked the car and left a great review. As an owner of the vehicle, be aware. Search ratings and reviews of over 600,000 companies worldwide. I was able to go locally and pick up the car with no issues. I will speak out about TURO at every opportunity. You can find over 850 makes and models of cars on Turo. As a current Tesla Owner I was glad to be able to rent this model 3 from Turo during a recent trip to visit family (instead of an ICE vehicle ). Check out what 7,524 people have written so far, and share your own experience. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. Road Trips forums . Turo charges a young driver fee (I even have a DOT medical certificate) which is a bit much. Obviously, with first being told it was covered and now this flip flop saying it isn’t, I am not trusting a representative’s word without seeing how they are characterizing the damage. Share on Email, Your email address will not be published. Very smooth and easy experience! Owning a car is notoriously expensive, but did you know you can actually make money with your car? Their interface is very user friendly and the rental process couldn’t have gone smoother. Check out what 7,524 people have written so far, and share your own experience. If and when I rent a vehicle from any person from Turbo and they claim that there’s a scratch or a little crack on the windshield that was not there before me renting it I swear they will not get $1 from me. However, sometimes prices and terms of the products are changed by the provider without notice. A very great experience from start to finish I would recommend ! We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. However, they refuse to be more specific. She turns the wheels and blocks the side of the car with another vehicle so that I can't get a full side shot of the car. I even used a high grade disinfectant to spray inside vehicle . Turo has collected 43 reviews with an average score of 2.81. Get the inside scoop and find out what it's really like from people who've actually worked there. My boyfriend who was an approved driver was driving. Turo is a company that allows you to make money by renting your car out to its members. I had to send two more times. Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. If you have any experience with this company or their products, please leave your Turo.com reviews below. MoneySense continues to update and make changes to correct any factual errors. That’s right, when you’re not using your vehicle, you can rent it out to other Turo members. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. Everything was going well up until the first damage claim on the third rental. Beacuse they did nothing about it. All … Turo is an amazing car rental site Turo is an amazing car rental site. Make money and look good on Zoom: Pros walk... With options to buy now and pay later (PayBright,... Researching your next vehicle? Turo is a peer-to-peer car rental service that connects renters with car owners. I will make it very clear to the owner when I rent this vehicle. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. NEVER rent through Turo, they WILL not cover you. Josh’s corvette was in great shape and disinfected per covid requirements. I didn’t get a chance to do anything! The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. Are we in 1980 or something??? The owners that I rent it from were very nice and polite. Finding a person to talk to is very, very hard to do with Turo. Doing this full-time won’t appeal to most people, but it’s definitely a good side hustle. Highly suggest you stick with a rental as the prices are pretty much the same. While I was searching vehicl… I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. The owner of the Vehicle did a great job. Got a car? They did NOTHING to help resolve the issue and JUST wanted to collect the money. I would like to expose the fraudulent treatment I received by TURO the car sharing company. Generating Customer Reviews on Turo. Instead we spent a day walking and catching ubers to find ANY available vehicle in the small town we were in. Sort Reviews By: Bronwyn C. 1 Review . Turo is really good and convenient. Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. Cardiff, United Kingdom 164 contributions 100 helpful votes. What does it mean to Live the Adventure? However, sometimes prices and terms of the products are changed by the provider without notice. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states “Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. I was an early adopter of Airbnb since I was looking for ways to save money when I travel. It mentions the cancellation and how far in advance they canceled the trip. Owners of the cars can earn extra money when they’re not using their car which can then be used for anything they want. It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. A Treasure of a Park. », Calculating how much money you’ll need at retirement. Recent recommendations regarding this business are as follows: "Hitchhike", "Stay away! I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. | Read 81-100 Reviews out of 5,824 His metal saddlebags swiped the car. I cant reach anyone by phone or chat. Get notified by e-mail when a reply is posted. Road Trips forums . I rented a cool convertible to have my Florida vacation in with my children. Checked January 2021. They response quickly and professionally. I was able to go locally and pick up the car with no issues. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. for a total of 90 dollars wasted on Uber rides. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. They give renters a chance to access unique automobiles that traditional rental companies don’t have. 170 Turo reviews. Foodies ahoy! Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. But then there’s always the question of what happens when someone crashes your car. Share on Facebook 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. I just love it. Earn extra cash by sharing it on Turo. Lots of dust on dash board & panels . No explanation was given however. There are people out there who literally own multiple cars and just rent them out on Turo. Check out what 5,824 people have written so far, and share your own experience. I highly recommend Turo for an awesome, easy and flexible car rental experience! Entered the dates and times and Turo immediately charged our credit card the full amount of $431 and confirmed our reservation. E.G. Please contact us. I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. It sparked my curiosity to start exploring some available stats, regarding how Turo works and how it has scaled in Canada to compete with the Agency Car Rental. Turo claims that because I turned down the offer of a replacement key I am at fault. Learn More. I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. The next morning we woke up to find that the reservation was cancelled by the vehicle owner. Turo is in over 4700 cities and over 300 airports in the United Kingdom, United States, and Canada. I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. And Sami, from Turo, contacted me saying that among the choices presented by the owner, had the kindness of asking Turo to charge me the cheapest option ($519.12 + $150.00 Turo's fee) in total: $669.12 charges for a scratch. Apparently the only way to get these charges dropped is to go to small claims court. I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more that my original booking with TURO for a much lesser vehicle. Everything was fine until I returned it. I don’t smoke. I called Turo and the owner right away and relayed information. Discover Canada Tours is a local, family-owned and operated company dedicated to providing authentic Canadian hometown experiences throughout all regions of British Columbia, Alberta, and the Yukon. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Alternatively, if you need a vehicle when you’re on vacation, Turo is a good and often cheaper alternative to your traditional car rental company. For more information, please read our policies. The following is an excerpt of the latest email (edited for clarity) that I have sent which is a representation of my repeated inquiries and frustrations with the company. I'm a number/stats oriented person, so I had to do an article like this: Bistro 22, Truro, Nova Scotia Daily lunch and dinner specials are creative and delicious, and all meals are prepared with care and presented beautifully. Turo does have a two million dollar insurance package available to renters, but I would look into the fine details and find out what exactly your vehicle is covered for. Some people may find it weird to be renting cars directly from others, but we all had similar thoughts about Airbnb when it launched. Another guest scratched the bumper (Mercedes 2016), in to places, one scratch is about 10 in long and kinda deep. I had such a great experience that I reserved his car again and will continue to do so in the future. I would recommend Turo to anyone needing a vehicle. Is your credit card’s travel insurance enough? Read How to sell your “office clothes” and invest in a work-from-home wardrobe. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. They seem to have decided in my favor about the key and the seat but they charged my credit card $50 for a cleaning fee that was unfair. The owners that I rent it from were very nice and polite. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. My son loved it. Owners still have up to 8 hours to approve the booking, but there are instant bookings available. But should you use it? It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.” This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. Learn more about our ongoing fights across the United States and join our efforts to keep Turo accessible to all. After finding the perfect car, book it! A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. Your email address will not be published. Turo Fees are Really High The trip was great. This was the worst turo rental I have done . Once you submit a review, you can’t edit it. Read our community guidelines. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. Today Best Offer: Enjoy up to 20% Off Weekly Rental Pickup and drop off were easy breezy and located by a SuperCharger which I found to be convenient. Great experience for my first rodeo. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. Do you agree with Turo's TrustScore? Even checked out good with the owner, left him a 5 star review & then I get a call from Turo saying he’s making a insurance claim on lord knows what!? Think of it as an Airbnb, but for cars. Great experience. Turo will allow me to save even more money and if I so desire, I can rent out my car to make money. At KFC we provide an amazing canadian experience in Truro. Car was clean, and they were very flexible. Turo is a service I’m very excited about. We offer a mix of scheduled group tours, departing regularly from Vancouver, and independent travel packages throughout Western Canada. 93 dollars to fix the damage on Mercedes bumper! My vacation was basically ruined and $600 is a BIG DEAL to me. If you read something you feel is inaccurate or misleading, we would love to hear from you. I’d give them a lower rating if possible. Rented a car for a week- get a flat tire and have to go and fix this. 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